Virginia Department of Aviation Receives ISO 9001:2008 Certification
Governor McDonnell announced that the Virginia Department of Aviation has become the first state aviation agency in the United States to receive ISO 9001:2008 certification by undergoing an independent audit.
ISO 9001:2008 is an international quality management standard that organizations implement to demonstrate their ability to provide services that meet statutory and regulatory requirements.
This achievement demonstrates DOAV’s strong commitment to providing the highest level of service to the aviation community and the citizens of Virginia.
Speaking about the certification, Governor McDonnell commented, “This is an achievement not only for the Virginia Department of Aviation, but for the entire Commonwealth of Virginia. It is an honor that one of our state agencies has earned a place among the high–performing companies who have ISO certification.”
DOAV is the first state aviation agency in the nation, the first agency within the Commonwealth of Virginia and the second state agency in the nation to achieve ISO 9001:2008 certification (the Illinois Department of Transportation completed its certification effort in July 2009). Companies that achieve certification demonstrate top management’s commitment to their customers, establishment of clear policy, good planning, efficient resource management, effective records management, and continual analysis and improvement of business processes.
The Performance Management Group at VCU helped to integrate ISO principles into the culture of DOAV and instill its philosophy into day to day operations. Dr. Jim Burke, Director of the Performance Management Group stated, “It is our hope that this will be an example throughout the Commonwealth of how dedicated people and leadership can advance government in Virginia, even during difficult economic times.”
“By becoming the first state aviation agency to achieve ISO 9001:2008 registration, DOAV is setting the example for other states to follow,” said Chris Lupo, General Manager, NSF International Strategic Registrations, an authority on management systems registration. DOAV will maintain its certification by participating in bi–annual audits and complying with the strict requirements of quality standards.
About the Virginia Department of Aviation
The Virginia Department of Aviation is a state transportation agency whose mission is to cultivate an advanced aviation system that is safe, secure, and provides for economic development; promotes aviation awareness and education; and provides safe and secure flight services for the Commonwealth leadership and state agencies.
Topics: 2010, aviation, business, business processes, clear policy, customers, DOAV, economic development, Economy, education, effective records management, efficient resource management, good planning, Governance, government, Governor McDonnell, independent audit, International Organization for Standardization, ISO, ISO 9001:2008, ISO principles, leadership, news, Performance Management Group, quality management, quality standards, safety, security, state aviation agency, transportation, U.S., United States, VCU, Virginia, Virginia Department of Aviation
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