Singapore Reports Quality of Bus Service Has Improved Over The Last 6 Months
Improvements in bus operators quality of service (QOS) for the 6 month period December 2008 to May 2009
The Public Transport Council’s (PTC’s) regular review of SBS
Transit’s and SMRT Buses’ operating performance showed that in the 6 month period from 1 December 2008 to 31 May 2009, there were general improvements in performance and bus operators had largely met the Quality of Service (QoS) standards set.
Compared to the previous 6-month period, there were fewer instances of non-compliance with the standards. The few failures were on adherence to scheduled headways and passenger loading requirement. These have resulted in the PTC imposing lesser financial penalties of $500 and $200 on SBS Transit and SMRT Buses respectively. In the previous period, SBS Transit and SMRT Buses were fined $4,500 and $100 respectively.
Both operators have complied with the standards on service provision, scheduled trips operated, and they have continued to keep their bus breakdown and accident rates low.
Mr Gerard Ee, Chairman of the PTC said, “We are encouraged to see the improvements in the operators’ performance. They have expanded their bus fleet and recruited more drivers to meet the more stringent QoS standards on scheduled headways, which took effect since August 2009. We expect that the operators will strive to improve their performance further to better serve commuters.”
The PTC tracks and reviews the public transport operators’ QoS performance and will announce the next 6-monthly results in April 2010.
Details of the QoS standards, penalty framework and operators’ performance are given in the attached Fact Sheet.
Topics: bus service, Governance, improvements, operators, PTC, Public Transport Council, QoS, Quality of Service, SBS Transit, Singapore, SMRT Buses, society, transportaition
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